FAQ

Does it change the method of payment to order online?

Yes. If the product is available in the apratado “promotion” of this website, you must enter the promotion code in the comment field of the order. Promotion application conditions depend on each, individually specified.

The Comersa Group is not responsible for promotions received by other means of communication other than direct or guarantee the promotional price to apply to those promotions received outside of these channels of communication.

On the other hand, the promotions are independent of discounts that are our customers and can not be applied together or overlap or accumulate promotions that are not expressly stated.

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Does it change the method of payment to order online?

It is not necessary, but it is advisable. “Cookies” are small files that are stored on your computer and speed browsing web pages and require them. These small files do not pose any kind of intrusion by the Comersa Group, since only store information entered by the user and can not be changed from the Comersa Group.

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Does it change the method of payment to order online?

No. Although the order is made online, by phone or via email both the pay and the payment will remain as the had before.

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How can I change my password?

If you forgot your password, you can request to be sent back to the email address we have in our database by clicking on “forgot my password” in the user account.

If either you do not remember your email address, please contact the Comersa Group, which will provide access keys quickly.

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How do I know the status of my order?

The order status can view it at any time in the “order history” section, under “User Account” once logged on our website.

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Can I cancel an order through the website once done?

No. For security reasons, cancellation of an order must be made by telephone contact or via email, and as long as the order is in “pending” status.

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Can I request the invoice to be sent to an address different from mine?

Yes. In the process of order confirmation will find an area where you can choose the shipping address invoice, remain the same as you have assigned or may introduce new.

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Can I send orders to an address different from mine?

Yes. Once the order made in the confirmation steps you can choose send them to your own address or to a different address. This address must be specified on the steps of confirmation of purchase, and will be saved to facilitate future orders.

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Can I orders products through this new website?

Yes. When you log on as a user, in the products section in the “Models” tab you will see several columns are activated in the table, allowing you to make an order for the units you want in an easy and simple way.

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Why I can not see the catalog with prices?

The catalog with prices is available on this web in catalogs section however, you must be logged in as a user to view.

If you are already user or customer, you mustlogin, with the same username and the same password you used on the previous website.

If you are not registered as a user and / or customer of Group Comersa you canregister here, write us an email to web@comersa.es, or by calling our main office at the phone number +34 96313 50 05

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Who can register as a user?

On the website you can register Comersa anyone, but to be a registered customer Comersa Group needed a series of data that will be happy to provide.

Keep in mind that the Comersa Group, loyalty to our customers, we do not sell to individuals or end users, but we can put you in touch with dealers in your area who can offer our products.

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